Refund policy

RETURN & REFUND POLICY

We want you to be happy with your Fuzolve order. Here's how our return and refund process works.

1. Our Promise
If your order arrives damaged, incomplete, or not as described, we will replace it free of cost.

2. How to Report an Issue
Contact us within 3 days of delivery with:
- Your order number
- A clear photo/video of the issue

Reach us at: +923454789692

3. What's Covered
- Damaged pen(s) on arrival
- Wrong color or item sent
- Missing item from a 2-pack bundle order

4. What's Not Covered
- Change of mind after using the product
- Results not matching expectations on deep scratches or damage beyond what the product is designed for (see our "What It Can & Cannot Do" section on the product page)
- Damage caused by misuse or application not following the provided instructions

5. Replacement Process
Once your issue is verified, we will arrange a replacement to be dispatched to you at no extra cost. We aim to resolve valid issues within a reasonable time frame based on courier availability.

6. Refunds
As we operate on Cash on Delivery, refunds (where applicable, e.g., an order cancelled before dispatch) will be coordinated directly with you via your provided contact number.

7. Order Cancellation
Orders can be cancelled before dispatch by contacting us as soon as possible. Once an order has been dispatched, it cannot be cancelled, but our return process above still applies if there's a genuine issue with your order.

8. Contact Us
Questions about a return or refund? Reach out at: +923454789692